Support
Write to us
One address, read by a person. There is no contact form on this page and no chat widget in the corner, and that is deliberate.
What helps us answer faster
- Which course you are on
- Your phone and whether it is iPhone or Android
- What you did, what you expected, and what happened instead
- For a question about content: the lesson and the question, so we can check it against its source
Please do not send us
Your password, a payment card number, or a screenshot of one. We never need any of them and we will never ask for them.
You also do not need to tell us about a medical condition or a disability to get help. If it is relevant to your question you can mention it, but keep it brief: a support mailbox is not a good place for health details and we will not ask you for more.
Why there is no form
A form creates a second place your message lives and a second thing that can lose it. An email lands in one inbox, you keep a copy in your sent folder, and you can reply to the same thread later. The address is the support system.
What happens to what you write is described in the Privacy notice, including one thing most companies leave out: deleting your Camito account does not by itself delete an old support conversation, because the conversation is filed under your email address rather than under your account. Ask us and we will delete it.
Cannot get back in?
Try the recovery steps first. They solve most of it without waiting for us.
Want to cancel?
You do that in the store that billed you, and you do not need our permission or our help.